REFUND AND CANCELLATION POLICY

Refund policy Returns

We offer a 30-day money-back guarantee from the date you receive your product on any used and/or unused items.If you are not satisfied with your purchase, you can initiate a return by emailing us zorvo.business@gmail.com

If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund. Please contact our Customer Service Department for more details and we will do all we can to provide you with the best shopping Experience. T&C's apply.

To complete your return, we require a receipt or proof of purchase.We may also require you to submit the evidence to support your case.You will be responsible for paying for your own shipping costs for returning your item, unless item is faulty or malfunctioning.Please contact us at vitalenergyshop@gmail.com to request a return address for the item ordered.Please do not send your item back to the manufacturer as we won't be able to retrieve it or provide a refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then  contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet,please contact us at zorvo.business@gmail.com

Cancellations

Please contact us as soon as possible if you need to modify or cancel your order at zorvo.business@gmail.com.Please provide your order number and the modification/or cancellation you would like to make and we'll confirm once it has been made.

Please note: Any orders that have already been packed or shipped cannot be modified or cancelled.

Exchanges (if applicable)

If you need to exchange it for the same item or another item, send us an email at zorvo.business@gmail.com

Returned or exchanged products must be in brand new, mint condition,and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. T&C apply.Shipping costs are non-refundable, unless the item found to be faulty/malfunctioning.If you receive a refund, the cost of original shipping will be deducted from your refund.Lost or Stolen Packages Zorvo™ is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.Upon inquiry, Zorvo™ will confirm the delivery to the address provided,date of delivery, tracking information, and shipping carrier information for the customer to investigate.Please make sure to enter the correct delivery address, we cannot be responsible for lost packages delivered to the wrong address.

Disclaimer

Zorvo™ cannot predict or guarantee that you will attain a particular result by using our products, as results may differ for each individual.Each individual's results may depend on his or her unique circumstances as well as other factors.If uncertain, please consult with our Customer Service Department.